Frequently Asked Questions (FAQs)

Welcome to our FAQs page! Below you’ll find answers to the most common questions about Prime Soft Keys, our products, and our services. If you can’t find what you’re looking for, feel free to contact us.

Prime Soft Keys.com is an authorized online retailer specializing in selling genuine Microsoft software keys. We offer a wide range of Microsoft products, including Windows operating systems, Office suites, and other essential tools, all at competitive prices.

Absolutely. We are committed to providing 100% authentic Microsoft software keys. All the products we offer are sourced directly from Microsoft or authorized distributors, ensuring legitimacy and activation.

Once your purchase is complete, the software key will be sent directly to your registered email address. You can expect delivery within minutes, but in rare cases, it may take up to 1h.

After receiving your product key, follow the instructions provided in the email. You can activate your product online through the official Microsoft website or directly within the software, depending on the product.

We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth and secure checkout process.

Yes, we offer refunds in accordance with our refund policy. You may request a refund if the key has not been activated or used. However, once a key has been used or activated, we are unable to issue a refund. Please review our Terms and Conditions for more information on refunds.

In the unlikely event that your key doesn’t work, please contact our support team immediately. We will verify the issue and either provide a replacement key or issue a refund, depending on the situation.

This depends on the specific Microsoft product. Most products are licensed for use on a single device. However, some Office suites and business licenses may allow multiple installations. Please refer to the product description for details.

Yes, we offer basic support for key installation and activation. For more advanced technical support, we recommend reaching out to Microsoft’s official support channels.

We work directly with distributors and buy in bulk, which allows us to offer competitive pricing. Additionally, we operate online, reducing overhead costs compared to traditional retail stores.

No, you can complete your purchase as a guest. However, creating an account allows you to track your orders, view purchase history, and receive exclusive offers.

All prices displayed on our website are final and inclusive of any applicable taxes. There are no hidden fees.

You can contact our support team via email at support@primesoftkeys.com or call us at +44 XXX XXXX XXX. Our customer support hours are from 9:00 AM to 5:00 PM (GMT), Monday through Friday.

Explore Prime Soft Keys for genuine software keys at unbeatable prices. Offering a reliable and secure shopping experience, we provide instant delivery and full support for all major software brands.

Get Help

Help Center

How to activate Office by Phone? Activation Guide

How to activate Windows by phone? Activation Guide

Partners